RETURN POLICY
If you wish to return an item due to a quality issue, please contact us within 60 calendar days of delivery.
To initiate a return, please email us at info@skifir.com.
RETURNS OR REPLACEMENT
Our return and replacement policy is valid for 60 days from the date of delivery. Refunds or exchanges cannot be offered after this period.
To be eligible, the item must be:
-Unused and in its original condition;
-In the original packaging.
Items that are damaged, altered, missing parts (for reasons not attributable to us), or returned after 60 days will not be accepted.
IMPORTANT NOTES
Please do not return items without first contacting us.
Do not send returns directly to the manufacturer.
A valid receipt or proof of purchase is required for all returns.
REFUNDS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method.
Please see below for details:
If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.
If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
LATE OR MISSING REFUNDS
If you have not yet received your refund, please follow these steps:
1、Confirm the status with your bank account or card issuer, as refunds may require additional processing time.
2、Contact your credit card company, as the posting of refunds can sometimes be delayed.
3、If necessary, reach out to your bank to inquire about pending transactions.
If you have completed the above steps and still have not received your refund, please contact us at info@skifir.com.
RETURN ADDRESS
To obtain the correct return address, please contact us at info@skifir.com.
Important: Do not ship your return until you have received email confirmation with the authorized return address.
IMPORTANT NOTES
Eligibility: Returns and replacements are only available for devices purchased directly from skifir.com. For purchases made through third-party sellers, please contact the seller directly.
Refund/Replacement Process: Once we receive and inspect your returned item and confirm its eligibility under warranty, we will issue a full refund or replacement for approved products.
Condition Requirements:
Devices must be in “as new” condition, ideally with the original sealed packaging.
Accessories must be new, unopened, and unused to qualify for a refund.
If an accessory is returned without a valid reason, the return shipping cost will be deducted from your refund amount.
Return Shipping: Customers are responsible for covering the cost of return shipping.
FAULTY DEVICE / DOA (DEAD ON ARRIVAL)
If your device is found to be faulty or dead on arrival, we will reimburse the return shipping fee after confirming the issue and verifying warranty coverage.
AFTER‑SALES SUPPORT
For any after‑sales inquiries, please contact us at info@skifir.com. We will provide a tailored solution based on your specific situation.
RESPONSE TIME
Once you email us regarding a return or refund, we will respond within 24 business hours.
If you do not receive a reply within this time, please check your spam or junk folder.
Address:
Room 201, Building 5, Baoshan Industrial Park, No. 12,Baoshan Second Industrial Zone, Pingshan District, Shenzhen,Guangdong, China 518000
Email:info@skifir.com (Please do not return your items without getting return confirmation via email from info@skifir.com).
