After placing your order, you will receive a confirmation email containing the details of your purchased items and shipping information. Please review the information carefully (e.g., country, street number, company name, unit number, etc.) and contact us promptly if you find any errors. If you do not receive the confirmation email within 48 hours, please check your spam folder before reaching out to us.
SHIPPING
Express delivery areas: U.S, U.K, CA, DE, FR, ES, IT, Other Countries
During peak seasons or if your parcel undergoes customs inspection, delivery times may be extended. In certain circumstances, delays may reach up to 5 business days.
While we make every effort to ensure timely delivery, we cannot be held liable for delays or non-delivery resulting from circumstances beyond our control.
TRACKING
Once your order is successfully placed, you will receive an Order Acknowledgement email confirming your order details. When your items ship, a Shipment Confirmation email will be sent to you containing your order number, carrier information, order date and time, order status, and tracking numbers for shipped packages. You can track your shipment on the carrier’s official website after 24 hours. Once the package arrives in your country, delivery will be handled by your local postal service. You may continue to track your parcel on your local postal service’s website using the same tracking number. If tracking indicates a delivery issue, please contact your local post office first for detailed assistance. As they are handling the final delivery, they will have the most current information regarding your parcel.
If you encounter any issues while tracking your parcel, please email us at info@skifir.com. We’ll be glad to assist you! Please note that tracking information remains accessible for 60 days. Requests submitted after this period may not be actionable. For order details, you can also visit: https://skifir.com/my-account/orders/
DELIVERY
We take every reasonable precaution to ensure that your order arrives in perfect condition. However, if you receive a damaged item, please notify us immediately by emailing info@skifir.com within 3 business days of delivery. Please include clear photos of the damage in your email to help us process your request promptly. Additionally, if possible, please report any visible delivery issues—such as a damaged, soaked, or torn package—directly to the carrier upon receipt.
CHANGE MY SHIPPING ADDRESS
If your order has been shipped to an incorrect address, please email us immediately at info@skifir.com.
Missing Items
We apologize if your order experiences delays at customs, is returned, or is lost during transit. Should this occur, please contact our support team at info@skifir.com to request a refund or replacement for your order.
About Tax
Once your order is successfully placed, no additional charges will apply. The displayed price already includes applicable sales tax. For international shipments, all import duties and taxes are pre-paid. You will not need to pay any extra fees upon delivery in your country.
Delivery Time Exceeded
Thank you for your order. Delivery times may occasionally be extended due to unforeseen circumstances such as customs inspections, severe weather, or strikes. If your order is delayed, please notify us via email at info@skifir.com within 24 hours of placing your order. We will promptly follow up with the carrier to check the status. We appreciate your understanding and support.
PLEASE NOTE
When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense. You have to pay your own shipping fee for the returned product if it’s not the problem of the quality.
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